Mission Critical Contract and Supplier Relationship Management

For Procurement delegates looking for an extra edge in business performance. 

Central London,  Off site or in house ?

 Talk to Steve Wills
+44 7891 542102 or email us at

We have faced your challenges and found solutions

  • specialists in People and Procurement
  • understand how companies work
  • strong track record of success


Why this course is different 

This 2-day training program on supplier contracts and service agreements is mission critical to running a successful business but they can also be a source of risks for a company. Instead of an effective tool a contract can be the source of disputes, damages and litigation.

These risks arise from poor planning or weak supplier management

This training program will provide strategies that make a difference in daily business

  • Identify key risks (product, price, people, place or procurement?)
  • Manage Risk analysis and root causes
  • Reduce risks in supplier contracting and outsourcing
  • Learn how to review and implement changes to better protect your organisation in contract management
  • Improve contract negotiation and management skills


Why you should attend

With high business risks this is an essential course to gain knowledge and expertise to protect your company from failure and ensure assured supply from your providers

Benefits for you

Business gaps can lead to confusion about who manages the risks and the  supply chain . This course highlights those critical areas and provides solutions to mitigating them.

Managing contract and supply is an essential skill that adds tangible value and results

Our Procurement Central expert authority on contract management will provide a practical explanation of the contract and comprehensive methods to manage contractual risks to protect your contracts, customer and profit margins. He will also present you with his Book “contract Management, key business competence “- free of charge

Who should attend

This course is designed for contract managers, buyers, sales and account managers, risk and legal staff.

The training is practical and interactive around real issues and contracting practices for goods and services.

It is suitable for both the commercial and public sectors and for anyone involved in procurement, sales and supply chain.

Key areas covered

The Role & Importance of Supplier Relationship Management:

  • Alignment with organisational goals.
  • Working effectively with stakeholders


Outsourcing and preparing a Tender

  • Specifications and defining requirements
  • Assessment criteria and incentives
  • Non-disclosure Agreements


Sourcing & supplier Selection Stages:

  • Defining spend categories
  • Supplier sourcing – Single or multiple source
  • Pre-tender preparation


Contract Award Stage:

  • key legal principles when creating contracts.
  • Constructing contracts and service level agreements.
  • Debriefing unsuccessful third party’s


Contract Implementation management

  • Using the contract as an effective tool
  • Warranties and Performance guarantees
  • Who has the risk and how to manage it
  • Managing Performance against KPIs


Continuous Improvement Opportunities:

  • Creating additional supplier value whilst reducing cost.
  • strategic partnering and Innovation
  • Copyright, IPR , design right, patents, trademarks ,Licences


Managing the unexpected

  • Total contractor failure- bonds and guarantees
  • Force majeure
  • Major incidents – containing reputational damage


Case study’s and interactive role plays across the 2 days include:
  • Global initiative at an Insurance company

With supplier’s adept at managing their clients the ability for procurement to manage a vendor the same way can be a challenge. This case study details how one European business implemented a global initiative that delivered effective Vendor performance management . Commencing with Vendor rationalisation through to strategic service levels that established a platform to deliver on key objectives then moving beyond the initial core contract.

  • Heads in the clouds

This case study explores the need for contracts within a structured vendor performance strategy and the consequences of what occurs ifa detailed contract has not been implemented

  • Interactive role play

A World Class Global Company is considering the introduction ofchange in the next 18 monthsto respond to world markets . It is looking for initiatives and transformation that will position itself as a world leader in its field

  • We will also provide our book: “Contract Management, key business competence” – free of charge


2 Day Course held in London, Montreal, New York and world wide

What some of our clients say about us:

Isabel Coma – Fort Life Science/ Pharmaceutical R&D Project Manager at GlaxoSmithKline

“Stephen combines deep knowledge and long experience. His executive course had the right contents illustrated with the real life experience of a great professional.”

Janice Allen – Project Lead at Highways England

“Steve engaged every one with his insight into procurement using real examples of working with national and global organisations. Steve was charismatic and a joy to listen too. We were impressed with his integrity. He is a real role model and an ambassador for Procurement. “

Duration of Course

  • 2 Days (14 hours)
  • Public course attendance
    • refreshments included
    • travel, meals and accommodation not included

In-house course (max 10 delegates) tailored


Contact us using the form below to know more about our Procurement Training Courses.